Warranty is not just a piece of paper, it is a commitment and an instrument to pass on the confidence that we have on our products. We at GemBox believe in quality which speaks for itself and take proud in everything we create. GemBox warrants that all items will be free from manufacturing defects. If you believe your item has a manufacturing defect, you may return it to us within 3 days of purchase / delivery for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in color-stones / gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Conditions And Exclusions
The foregoing Manufacturer Warranty is available only to the person who purchased the covered product from GemBox.
Maintenance, repair, sizing or other service performed by someone other than GemBox will void your Manufacturer Warranty.
Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear. Silver for e.g. appears black after some time. This is because of the silver metal reacting with Sulphur present in the atmosphere.
- Bent, caught or worn out prong(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.